How do I place an order?

You can place an order by contacting us via the CONTACT menu bar or send us an email with your order to support@mesetacoffee.com.my.  Alternatively, we are just a phone call away at 1-700-81-7881.  All requests and orders will be attended to within 24 hours.

How do I make the payment?

At the moment, we only accept bank transfer to :

Bank Name : MAYBANK

Account Number :  514879077757

Account Name : Nexkaf (M) Sdn Bhd

For cheque payment: Your cheque must be cleared in order for us to arrange your items for delivery.
Please email your proof of payment to support@mesetacoffee.com.my.

Cash On Delivery (COD) is available within Klang Valley.

How soon can I receive the order?

After your payment has been verified, we will start your order preparation and process.  You should receive your order within 3 – 5 working days by courier or personal delivery by our sales staff.

What is the shipping cost?

Free shipment applies to orders exceeding RM150. For orders below RM150, a delivery fee of RM25 will be charged.

Can I track my shipping orders?

Once we shipped your order, we will send you notification with the tracking number, and the instruction on how to view and track it.

How does the warranty for the coffee machines work?

Who is covered?

This warranty is extended only to the original end user purchasing the product with a valid receipt or the person receiving the same as a gift as long as accompanied with a receipt and is not transferable or extendable to any other person.

What is covered / for how long?

The product is covered for a period of one year from date of purchase when accompanied with a valid receipt.

What is not covered?

The warranty does not cover defects resulting from improper or unreasonable use or lack of correct maintenance. Failure to follow the correct operating instructions, accidental damage, lighting and power surges, improper voltage connections as well as unauthorised modification to the original product condition.The warranty is null and void bearing the serial number has been removed or defaced.